Ticket Office Policy and Procedures

Purchasing Tickets
Fans can purchase tickets to Oregon State University sporting events by coming to the ticket office located in room 107 of Gill Coliseum or by phone at 1-800-GOBEAVS (541/737-4455 locally). The ticket office is open from 8:30 am to 4:30 pm, Monday through Friday. Tickets may also be ordered on-line 24 hours a day, seven days a week at OSUBEAVERS.COM.

Billing
Tickets may be purchased with a Visa, MasterCard, or Discover. Cash and checks may also be used to purchase tickets. All checks should be made payable to: Oregon State Athletic Department. All returned checks will be subject to a $25.00 convenience fee.

Handling Fee
There is a $10.00 handling fee that accompanies all mail, fax, phone, or internet ticket orders. Handling charges will be waived for all orders placed in person at the ticket office for home events.

Seat Allocation
All tickets for home sporting events are allocated based upon a customer's order priority. Therefore, special requests and quantity ordered are granted first and foremost to those with the highest order priority. A custome's order priority is determined by the following calculations:

1. 1 point awarded for every $10 of the current year's donation.
2. 1 point awarded for every $100 total lifetime donation.
3. 1 point awarded for every year as a BASF member.
4. 1 point awarded for every year of continuous season ticket purchase in a particular sport.

Deadlines
Please pay attention to ticket deadlines that are set forth by the ticket office. These deadlines are enforced and can affect an order by reduction in quantity ordered or fulfillment of requests. Deadlines are always posted on ticket applications.

Post-season/Bowl Games
Tickets to these events are distributed based on the following criteria:

1. Amount of tickets given to the Oregon State University Athletic department for sale.
2. Customer's order priority points.
3. Number of tickets ordered by the customer.

Refunds
Tickets are not refundable, exchangeable, or transferable. The ticket office will issue refunds in the event of a cancellation or over subscription to an event.

Mailing
All tickets order seven business days prior to an event will be mailed. All orders that take place within seven business days of the event will be placed in Will Call for pickup at the event. Tickets will only be released to the ticket holder of record at the event.